Refund policy

We gladly accept any unused items that are in the original packaging and are in resellable condition for return within 30 days of the order date. For hygiene and safety reasons, any item that has been used or placed in a baby's mouth is not eligible for return, regardless of its outward condition.

Click here to get started — just have your order number or the email you used to check out. 

RETURN POLICY

• Items must be returned within 30 days of the order date
  
• The item needs to be unused and in its original packaging to qualify for return
• Pre-paid return labels are sent, free of charge, for returns if you added Package Protection at checkout (US only, for now)
  
• A $1.50 handling fee applies if you choose a cash refund instead of a replacement or store credit.
• International orders (outside US) will NOT receive a prepaid shipping label
• If your order included a free gift item, the free gift must also be returned with any items you send back, or it's current retail value will be deducted from your refund.

REFUND PROCESSING

• Approved returns are processed within 3–5 business days of us receiving your item back
• Original shipping charges are non-refundable

Damages & issues

Please take a look at your order as soon as it arrives, file a return in your order portal right away if anything's defective, damaged, or not what you ordered — that way we can make it right quickly. We may ask for a photo of the item and packaging. This policy covers issues found at delivery, not wear from use over time.