Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and unused. 

To start a return, you can contact us at info@ninnico.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will issue a refund minus cost of the shipping and $1.50 restocking fee. 

You can always contact us for any return question at info@ninnico.com.

 

Free Gift with Purchase
In the event you return an item that came with a free gift item due to purchase, the free gift item will need to be returned as well. If product is returned without free gift item a refund will be issued minus the price of the gifted item. 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards. 

International Orders

We can except returns from international order but will not provide the return label. In the event customer sends package back and product meets refund requirements we will issue the standard refund.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.